18th July 2016

Complaints

We want to hear from you if you have a complaint about our services.  We value complaints as an opportunity to improve the way we work.

What is a complaint?

We consider a complaint to mean:

An expression of dissatisfaction: about the standard of service, actions or lack of action by the staff, contractors or volunteers that requires a response.

What is not a complaint under this policy?

Some things are best dealt with outside of this complaints policy and there may be cases where other, more specific ways of resolving your concerns are appropriate.  In general the following issues will be treated as part of the Early Years normal business rather than as complaints:

  • Queries
  • Comments
  • Requests for services
  • Initial reporting of faults

How can you make a complaint?

We want to make it easy for you to complain to us.  You can make complaints using whichever of the following methods is most convenient to you:

  • In person at East Street Early Years
  • By phone on 01295 257100
  • By filling in our Contact Form

The Early Years staff will respond sensitively and helpfully to families and those acting on their behalf who may express concern.

Read our full Complaints policy here

If you feel unable to approach the setting to make a complaint, you have the right to contact OFSTED on 0300 123 1231.